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To confirm if a caller is a scammer, ask for their details, then hang up and call your phone and internet provider to check if they’re legitimate. Refuse to give any caller remote access to your computer and mobile phone, never share your financial information, never purchase NBN equipment from unofficial providers, and hang up the phone if an automated voice is giving an NBN disconnection notice. If you’ve downloaded any apps at the advice of the scammer, delete them immediately, and remember to always report scams to the ACCC via Scamwatch to protect others from also being scammed. Get as much information as possible from the scammer, such as their phone number, name, or any remote access ID, and then contact IDCARE or TeamViewer. If you’ve given someone access to your computer or device: If you’ve given your bank details to someone:Ĭall your bank immediately, and report the incident to the police, or Scamwatch. What should you do if you’ve been scammed? People need to contact their preferred phone and internet service provider to make the switch”. NBN Chief Security Officer Darren Kane says “we will never make unsolicited calls or door knock to sell broadband services to the public.
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They might offer to install a 5G connection or change your technology type, and ask for payment (sometimes via vouchers or gift cards). If there is a robotic voice on the phone, hang up immediately. NBN scams were rampant Northern NSW during power outages caused by devastating floods in March 2022. Please be aware NBN will never contact customers asking for payment or any other financial information”. On their live blog during the March floods, NBN alerted those impacted by power outages that “some residents have received phone calls from scammers impersonating NBN and asking for funds to expedite the restoration of their service. They offer to reconnect your NBN in a power outage
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They might ask for a photo of your drivers licence, or answers to common security questions.
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They might also ask you to download a remote-access software, which, as explained above, can enable the caller to hack your computer and personal information as a result. They might offer technical support, a discount, or ask you to run an internet speed test through websites such as ‘’. The caller might let you know that your NBN connection has been ‘hacked’, that there is a security breach, or it is going to be disconnected. They tell you there’s an issue and offer to fix it There are common things scammers do or say that NBN states its legitimate employees would never do:
Remote-access scams are one of the largest growing scam types in Australia. “Young people reported losing on average $20,000 and eight Indigenous Australians, some in remote communities, lost a total of $38,000.” “People aged 55 and older lost over $4.4 million, accounting for almost half of total losses. “These types of scams target and impact all people and can be convincing. Scammers take advantage of the digital world and the fear of fraud and cybercrime to access people’s devices and steal their money,” Ms Rickard said. “Remote access scams are one of the largest growing scam types in Australia. Once you download the software, the scammer can access any of the accounts you log onto, such as your emails or even internet banking. Often, this is under false pretences such as fixing or upgrading your NBN, or even to protect you against scammers (ironic, huh?)
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The most common way to be hacked with NBN is via a remote access scam, whereby a scammer calls and asks you to download a software like AnyDesk or TeamViewer. So, how can you know if you’ve been a victim of an NBN scam, and what can you do to avoid them? Across Australia last year, Scamwatch recorded 6,458 reports of NBN Co impersonation scams, resulting in losses of over $1.4 million dollars.Īccording to Australian Competition and Consumer Commission (ACCC) Acting Chair Delia Rickard, “scammers are increasingly using trusted brands like ‘NBN’ to trick unsuspecting consumers into parting with their money or personal information.”
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